Refund policy

RUNGZAAR - RETURN & EXCHANGE POLICY

Last Updated: [Date]

We want you to feel confident shopping with Rungzaar. If your purchase isn't quite right, we're happy to assist with eligible returns and exchanges under the policy below.

Return Window Rungzaar accepts eligible returns within 14 days of delivery. [14 DAYS TO BE CONFIRMED BY FARAH]

To qualify for a return, the item must:

  • Be unworn and unused

  • Be unwashed

  • Be unaltered

  • Have all original tags attached

  • Be in its original condition

  • Be free from makeup, perfume, stains, odors, or other signs of wear Items that do not meet these requirements may be refused.

Exchanges Eligible items may be exchanged for another size or available item, subject to inventory availability. If the requested replacement is unavailable, Rungzaar may offer store credit or another appropriate solution.

Refunds Approved returns may be refunded to the original payment method. Refunds will be processed after the returned item has been received and inspected. Please allow additional processing time for your bank or payment provider to reflect the refund.

Non-Returnable Items The following items may be considered final sale and are not eligible for return or exchange:

  • Sale or clearance items

  • Items marked Final Sale

  • Customized or altered items

  • Items that have been worn or washed

  • Items without original tags

  • Items damaged after delivery due to customer use [TO CONFIRM FINAL-SALE POLICY]

Damaged, Defective or Incorrect Items If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. Please provide:

  • Order number

  • Photos of the item

  • Photos of the packaging

  • Description of the issue If the issue is confirmed to be an error or defect on our part, Rungzaar will provide an appropriate resolution, including replacement, exchange, store credit, or refund as applicable.

Return Shipping For returns due to change of mind, size selection, or personal preference, the customer will be responsible for return shipping costs. If the return is due to an incorrect, defective, or damaged item received from Rungzaar, we will cover the applicable return shipping cost.

How to Request a Return To request a return or exchange, contact us at: Email: [Rungzaar Email] WhatsApp: [Rungzaar WhatsApp] Please include your order number and reason for the return.